Although accessible by others, certain products on the Company site are intended for use only by medical and dental professionals, licensed to practice in the United States. By using this site, you acknowledge that certain products are FDA-regulated. You may be asked to provide proof of license before purchasing said products from our Site. Providing proof of license does not guarantee you the right to purchase any product. Den-Med-Pro.com reserves the right to deny purchase of products to any customer for any reason. The information you provide must be accurate and complete; if you do not qualify to use this site, please do not.
We control and operate this Site from the United States of America. This Site is intended for use by United States residents only and contains information regarding the Company's products and services available for sale or distribution within the United States. If you are a not a United States resident, you may access this Site solely at your own risk and are responsible for compliance with any and all applicable local laws and regulations. Any references to products or services on the Site do not imply that the Company intends to announce or offer these products or services.
Visitors to the Site may use the public areas of the Site for informational purposes and are subject to these Terms. In addition, certain areas of this Site contain information intended only for medical or dental professionals ("Professionals"). Accordingly, the Company reserves the right not to sell any product to anyone for whatever reason and to limit access to certain areas of the Site to Professionals who register and meet the qualifications imposed by the company in its sole and absolute discretion.
2. Modifications to Site
3. Registration; Customer Accounts; Communications
Certain services offered on or through the Site require you to first register an account. You are responsible for maintaining the confidentiality of your Account information, including your password, and for all activity that occurs under your account. You agree to notify the Company immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by the Company or any other user of the Site due to someone else using your password or customer account. You may not use anyone else's password or customer account at any time, or attempt to gain unauthorized access to the Site.
By establishing an Account with us, and each time you make a purchase through our Site, you grant permission for the Company to contact you by phone or by your email address.
4. Delivery Policy
All products purchased on Den-Med-Pro.com will be shipped directly to the customer from the manufacturer. Delivery times will vary depending on the shipping policy of the manufacturer. Although Den-Med-Pro.com makes every effort to deliver items according to the delivery times indicated on the Den-Med-Pro.com website, Den-Med-Pro.com does not guarantee that items will be delivered on time. Den-Med-Pro.com reserves the right to change the delivery policy without notice. You are responsible for checking the specific policies, terms, and delivery times that are associated with any purchase. For more information regarding specific delivery times please contact our customer service department via email form at http://www.denmedpro.com/customerservice.php.
5. Return Policy
All returned goods require prior authorization by Den-Med-Pro.com and/ the manufacturer. Returns must be authorized within 7 days of the date received by the customer. Please call us for the Den-Med-Pro.com or Manufacturer's policy, for an RMA (Return Material Authorization), and other specifications on returns. The RMA will include instruction on returning your product.
Upon acceptance of the merchandise in new condition in conformity with this policy, the purchase price will be credited to the credit card used for the original purchase minus shipping costs and a re-stocking fee of up to 30% depending on the manufacturer's policy. Products must be received within 7 days of RMA issuance. Den-Med-Pro.com charges up to 18% administration fee for returns, unless an equivalent purchase is made from the same manufacturer or vendor. A full refund will be provided within 14-30 days for all orders canceled prior to shipment of products.
For items returned that received any promotional gift, please note that they refund/credit will reflect the deduction of the value of the gift.
Shipping fees are fully refundable to returns made as a result of Den-Med-Pro.com or its vendor's error. Shipping fees are NOT refundable for all other returns. Prepaid shipping is required for all returns. If you choose not to insure your package, and the manufacturer does not accept return of the product, you will be responsible for any loss or damage. All authorized returns must be returned to the manufacturer complete, unused and in its original packaging/condition, and must contain product manual, all accessories, and documentation for refund, replacement, or credit. PLEASE NOTE THAT NOT ALL ITEMS WILL BE SHIPPED BACK TO DEN-MED-PRO.COM. All shipping and repair charges are the responsibility of the customer unless otherwise stated. Allow 14-30 days (not including delivery time) for refunds from when the manufacturer accepts your returned product for the processing of your credit. Additional charges may be assessed for products returned with any missing items, such as manuals and accessories.
Claims and Defective Products:
All claims for merchandise received that are not in accordance with the original purchase order must be made within 7 working days of the receipt of the merchandise. All merchandise is quality inspected and packaged in perfect condition. The shipping agent assumes full responsibility for the safe delivery of all merchandise after it leaves the F.O.B. shipping point. All claims must be documented and filed immediately with the freight carrier. Concealed damage must be reported to the freight carrier immediately upon discovery with a request for inspection. Defective products can only be returned in exchange for the exact same product, or at the discretion of Den-Med-Pro.com. The purchase price will be credited to the credit card used for the original purchase (or PayPal or Google Checkout if applicable). Defective products may only be returned within 14 days of the date your product left the warehouse (regardless of when you actually took delivery of the product). The manufacturer will repair or replace any defective part at no charge unless otherwise stated. Den-Med-Pro.com is not responsible for labor charges or shipping charges to and from the manufacturer. Den-Med-Pro.com does not cover damage resulting from defective equipment, improper installation, misuse, or accidents incurred in shipping and handling. All claims against the shipping carrier must be initiated at the time the damaged items are received by the customer, as indicated on the invoice. The claim is the customer's responsibility. NOTE: Den-Med-Pro.com reserves the right to modify this policy without prior notification.
Special Orders and Exceptions:
The following special, customized, or government-regulated items are not returnable:
- Opened handpieces, small equipment, and custom-ordered equipment
- Opened consumables
- Special order items
- Personalized and/or imprinted items are not returnable
- Opened computer hardware and software
- Controlled drugs
- Hazardous items: not returnable. Contact Customer Service at 1-877-7-DERPRO for assistance in identifying these items
- Expired products
- Certain non-resalable items
- Books & downloadable Manuals
The Company may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Site, or to identify, contact or bring legal action against you or against someone who may be causing injury to or interference (either intentionally or unintentionally) with the Company's rights or property, or the rights or property of visitors to or users of the Site, including the Company's customers. The Company reserves the right at all times to disclose any information that the Company deems necessary to comply with any applicable law, regulation, legal process, or governmental request. The Company may also disclose your information when the Company determines, in its sole and absolute discretion, that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.
7. The Company's Right to Cancel Orders; No Responsibility to Sell Mispriced Products or Services
Please note that your receipt of an electronic or other form of order confirmation does not signify the Company's acceptance of your order, nor does it constitute confirmation of our offer to sell. The Company reserves the right at any time after receipt of your order to accept or decline your order for any reason. The Company reserves the right at any time after receipt of your order, without prior notice to you to supply less than the quantity you ordered of any item.
The Company shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. The Company shall have the right to refuse or cancel any such orders regardless of whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, The Company shall immediately issue a credit to your credit card account in the amount of the charge.
8. Service and Support for Goods Sold; Disclaimer of Warranties
The Company does not manufacture the products sold on the Site. All requests for technical service and support should be made directly to the manufacturer in accordance with their terms and conditions. You agree to indemnify and hold the Company, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries, and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys' fees), made against the Company by any third party due to or arising out of or in connection with your use of the Site or your use of any product or service purchased on or through the Site. Please note: by purchasing an item or service on Den-Med-Pro.com, you assume responsibility for investigating the local laws and regulations for that item or service and you are to be solely responsible for ensuring the purchase and use of the item corresponds to those guidelines. You agree to hold the Company harmless for any misuse or neglect of state and local laws and regulations associated with any item or service purchased on Den-Med-Pro.com.
9. Copyright Notice
All of the trademarks, service marks and logos displayed on this Site are registered and unregistered trademarks of the Company, its affiliates or subsidiaries, or third parties who have licensed their trademarks to the Company or one of its affiliates or subsidiaries. In addition, all content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained on this Site or in commercially produced information presented to you through the Site by the Company, its affiliates or the Company's third party licensors (Content) is protected by copyright, patents or other proprietary agreements and laws and you are only permitted to use Content as expressly authorized by the Company, its affiliates or its licensors. Nothing contained herein transfers any right, title, or interest in the Site or the Content to you.
Except as expressly provided herein, you may not use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit, frame, mirror on another Web service, use any meta tags, inline any graphics or distribute any Content or information from the Site in whole or in part without the express permission of the Company. Requests for such permission should be made to http://www.denmedpro.com/customerservice.php
. Any rights not expressly granted herein are reserved. Please be advised that the Company enforces its intellectual property rights to the fullest extent of the law.
10. No Medical or Dental Advice
The information on this Site is provided for informational purposes only and is not intended or recommended as a substitute for professional medical or dental advice. Always seek the advice of your physician, dentist, or other qualified healthcare provider regarding any medical condition or treatment.
We may also include certain information, reference guides and databases intended for use by licensed medical professionals. These tools are not intended to give professional medical or dental advice. Physicians, dentist, and other healthcare providers should always exercise their own clinical judgment for any given situation.
THE SITE AND ALL CONTENT, MATERIALS, INFORMATION, PRODUCTS AND SERVICES PROVIDED ON OR THROUGH THE SITE, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE COMPANY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, TITLE, NON-INFRINGEMENT, AND SECURITY AND ACCURACY, AS WELL AS ALL WARRANTIES ARISING BY USAGE OF TRADE, COURSE OF DEALING, OR COURSE OF PERFORMANCE. THE COMPANY MAKES NO WARRANTY THAT: (A) THE SITE WILL MEET YOUR REQUIREMENTS; (B) THE SITE WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR ANY SERVICES OFFERED THROUGH THE SITE WILL BE ACCURATE OR RELIABLE; OR (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED BY YOU THROUGH THE SITE WILL MEET YOUR NEEDS OR EXPECTATIONS.
ANY CONTENT, MATERIALS, OR INFORMATION DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SITE IS DONE AT YOUR OWN DISCRETION AND RISK. THE COMPANY SHALL HAVE NO RESPONSIBILITY FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY CONTENT, MATERIALS, OR INFORMATION.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE COMPANY OR THROUGH THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.
13. Limitation of Liability
IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA OR USE, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT, ARISING FROM YOUR ACCESS TO, OR USE OF, THE SITE OR ANY SERVICES PROVIDED THROUGH THE SITE, EVEN IF THE COMPANY WAS ADVISED THAT SUCH DAMAGES WERE LIKELY OR POSSIBLE. THIS LIMITATION ON LIABILITY APPLIES TO, BUT IS NOT LIMITED TO, THE TRANSMISSION OF ANY DISABLING DEVICE OR VIRUSES WHICH MAY INFECT YOUR EQUIPMENT, FAILURE OR MECHANICAL OR ELECTRONIC EQUIPMENT OR COMMUNICATION LINES, TELEPHONE OR OTHER INTERCONNECT PROBLEMS (E.G., YOU CANNOT ACCESS YOUR INTERNET SERVICE PROVIDER), UNAUTHORIZED ACCESS, THEFT, BODILY INJURY, PROPERTY DAMAGE, OPERATOR ERRORS, STRIKES OR OTHER LABOR PROBLEMS OR ANY FORCE MAJEURE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
NOTWITHSTANDING ANYTHING TO THE CONTRARY, in no event shall the total liability of THE COMPANY or its employees, owner, affiliates, or agents, for all damages, losses and causes of action whether in contract, tort (including negligence), product liability, or otherwise, either jointly or severally, exceed the lesser of $500.00 or the cost paid to company. The foregoing provisions of this section are for the benefit of Den-Med-Pro.com, its owner, affiliates, and agents, and each shall have the right to assert and enforce the provisions directly on their own behalf.
14. No Resale of the Site
Your right to use the Site is personal to you. You agree not to reproduce, duplicate, copy, sell or resell the Site, or any products or services purchased from or sent to you by the Company without the Company's express written consent.
Notwithstanding and without limiting the generality of the foregoing, all other transactions processed and information received will also be treated in accordance with the following privacy policies:
By using the Site, you acknowledge and agree that internet transmissions are never completely private or secure. You understand that any message or information you send to the site may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.
To the extent the policies conflict, the policy least restrictive on the Company will apply.
You agree to indemnify, defend and hold the Company, its parents, subsidiaries, affiliates, shareholders, directors, officers, employees and agents, harmless from any claim, demand, liability, expense, or loss, including reasonable attorneys' fees, made by you or by any third party due to or arising out of, or in any way connected with your use of or access to the Site or your violation of these Terms.
17. Export Restrictions/Legal Compliance
The Company controls this Site from within the United Sates of America. You may not access, download, use or export the Site or the Content in violation of U.S. export laws or regulations, or in violation of any other applicable laws or regulations.
18. Coupon Rules and Restrictions
Coupons are not transferable. Coupons may only be used once and cannot be used on subsequent orders. All coupons are void where prohibited. The Company will give no cash or credit back in connection with any coupon or similar offer. Coupon must be submitted at time of order. Expired coupons are not valid. Tax and shipping are not included in calculating minimum purchase requirement. Coupons are not valid on previous purchases.
The Company reserves the right to reject orders that use a coupon code that was obtained from a bulletin board or other Internet site or any public distribution location or mechanism not authorized by the Company. The Company also reserves the right to reject orders with a coupon code that was transferred from a direct mail recipient or is in violation of any coupon restriction
19. Severability of These Terms
In the event that any provision of these Terms shall, in whole or in part, be determined to be invalid, unenforceable or void for any reason, the determination shall affect only the portion of the provision determined to be invalid, unenforceable, or void, and shall not affect the remainder of that provision or these Terms in any way. You agree to allow a court or arbitrator to replace such an invalid, unenforceable, or void provision with a valid provision which is as similar as possible in substance to the invalid, unenforceable, or void provision.
20. No Waiver
The Company's failure to act with respect to any breach by you does not constitute a waiver of our right to act with respect to subsequent or similar breaches. All waivers must be in writing and signed by the Company's authorized representative.
21. Agreement to Arbitrate; Consent to Personal Jurisdiction and Venue.
Any dispute relating in any way to your visit to www.denmedpro.com or to any purchase made through this Site or the Company (collectively, a "Dispute"), shall be submitted to confidential arbitration in Los Angeles, California, except that, to the extent you have in any manner violated or threatened to violate the Company's intellectual property rights, the Company may seek injunctive or other appropriate relief in any state or federal court in the State of California, and you consent to exclusive jurisdiction and venue in such courts which you and we agree is convenient. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
To the extent (but only to the extent) any Dispute (or other action) is not subject to the preceding provision, any Dispute or action arising out of the Terms, the Site or your use of the Site shall be brought in the federal or state courts in or for Los Angeles County, California, and you and we hereby consent to the exclusive jurisdiction of such courts and venue, which you and we both hereby agree is convenient.
22. Governing Law; Consent to Personal Jurisdiction and Venue.
These Terms shall be governed by and construed in accordance with the laws of the State of California, without reference to its principles of conflicts of laws. In the event of any conflict between foreign laws, rules and regulations and those of the United States, the laws, rules and regulations of the United States shall govern. The United Nations Convention on Contracts for the International Sale of Goods will not apply to these Terms.
The Company may assign its rights and duties under these Terms without such assignment being considered a change to the Terms and without notice to you. You may not assign these Terms or your rights (including the right to use the Site) or duties hereunder, without the prior written consent of the Company.
By accessing this Site or registering with the Company, you agree to all the terms and conditions of these Terms. You acknowledge (a) that you have read and understood these Terms; and (b) that these Terms have the same force and effect as a signed agreement.
The headings or titles of the various provisions of these Terms are inserted merely for the purpose of convenience and do not expressly or by implication or intention, limit, define, extend or affect the meaning or interpretation of these Terms or the specific terms or text of the section so designated.
26. Entire Agreement
27. Contact Information
If you have any questions regarding these Terms or the Site, please contact the Company at http://www.denmedpro.com/customerservice.php.