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Digital X-ray Sensors Software

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Frequently Asked Questions

        Den-Med-Pro.com is an authorized dealer for leading manufacturers of quality dental and medical equipment. We are proud to provide the essential equipment you desire at competitive prices without sacrificing quality.    

Questions:

Q: What payment methods does Den-Med-Pro.com accept?

Q: I got a notice that my order was voided. What happened?

Q: How is my order shipped?

Q: What's the return policy?

Q: I received a notice that my purchase is on backorder. What does that mean?

Q: Can I cancel or change my order?

Q: Do you sell used products on Den-Med-Pro.com?

Q: Are Den-Med-Pro.com products under warranty?

Q: Can I change my e-mail address or password?

Q: I didn't receive a confirmation email of my order/registration. What should I do?

Q: Can Den-Med-Pro.com process a sale by phone, fax or e-mail?

Q: How do I use the shopping cart?

Q: I'd like to contact a customer service representative. What is the best time to call?

   

Answers:

  Q: What payment methods does Den-Med-Pro.com accept?

We accept Visa, MasterCard, American Express, Discover and Google Checkout . We also accept PayPal, and "No payments for 90 days" by paypal.

TOP OF PAGE       Q: I got a notice that my order was voided. What happened?

You will receive a notice that your Den-Med-Pro.com order is void when the credit card is declined or the shipping address cannot be verified within three business days. If you receive a void notice, you must re-order the product online. Please go to our customer service page if you believe there has been an error.

TOP OF PAGE       Q: How is my order shipped?

For fast and effective delivery, products are shipped to you from individual merchant distribution centers. Delivery times vary based on shipping agent, product weight/dimension*, location, and availability. Unless otherwise stated, orders will arrive within 7 to 10 business days.

* Large items that do not qualify for parcel shipping will require freight delivery by a private trucking firm (common carrier). Please expect larger orders to arrive within 2 to 6 weeks, as factory-configured and custom-built freight products require longer time frames for order processing.

TOP OF PAGE       Q: What's the return policy?

Please read our return policy

TOP OF PAGE       Q: I received a notice that my purchase is on backorder. What does that mean?

Occasionally, due to unexpected delays in production or a surge in sales, items may run out. We do our best to verify availability, and to notify you of any known delays that would affect the timely processing of your order. Available merchandise will be shipped immediately upon processing. Any out-of-stock or backordered merchandise will be shipped separately upon availability. To request cancellation of backordered merchandise please go to our customer service page and follow the instructions for order cancellation.

TOP OF PAGE       Q: Can I cancel or change my order?

Our first priority is to ensure that your items are shipped in a timely manner. When an order is placed with Den-Med-Pro.com and all of the billing and shipping information has been accepted by the system, an order form is generated and immediately processed for shipment. Because of this, we are unable to adjust an order after it has been submitted.

TOP OF PAGE       Q: Do you sell used products on Den-Med-Pro.com?

No. All equipment sold on Den-Med-Pro.com is brand new, and include the manufacturer's warranty.

TOP OF PAGE       Q: Are Den-Med-Pro.com products under warranty?

All of the equipment sold by Den-Med-Pro.com comes with a limited warranty provided by the product manufacturer.

TOP OF PAGE       Q: Can I change my e-mail address or password?

To change your account settings, email, address, password, etc., please login, then click Edit Account Info

TOP OF PAGE       Q: I didn't receive a confirmation email of my order/registration. What should I do?

From time to time, Den-Med-Pro.com emails can be blocked by your email service. First, check to see if your email has been routed to your bulk mail folder or has been marked as spam. If you find that emails from Den-Med-Pro are going to your trash folder or to a 'bulk mail' folder, you may adjust your junk mail filter. You may need to contact your email provider for assistance.

TOP OF PAGE       Q: Can Den-Med-Pro.com process a sale by phone, fax or e-mail?

No. Den-Med-Pro.com is an internet service designed to fully accommodate your dental and medical equipment needs. All ordering, price quotes, and shipping quotes are provided online -- no exceptions. We do not accept phone, fax or e-mail orders or quotes.

TOP OF PAGE       Q: How do I use the shopping cart?

The shopping cart keeps track of the things you would like to buy. When you see an item you are thinking about buying, click on the 'Add to Shopping Cart' button. This action will place items in your shopping cart for you to keep track of until you are ready to check out. You can review your shopping cart and make changes at any time before checking out.

TOP OF PAGE       Q: I'd like to contact a customer service representative. What is the best time to call?

Our office hours are Monday through Friday, 9:00 AM- 5:00 PM Pacific Standard Time. We are closed Saturdays, Sundays and major holidays. However, our online store is always open! You may place orders from our website 24 hours a day, 7 days a week!

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Den-Med-Pro.com is your all-in-one supply company. Wholesale supplier Den-Med-Pro.com works with the most sought after dental care manufacturers in the business, only offering the finest supplies, equipment,products, and technology. Our wholesale products are among the largest of any supply company. As a leading supply company, we also offer a wide variety of wholesale medical products including medical supplies, and medical equipment. Den-Med-Pro.com offers top value on General dentistry products, Cosmetic dentistry products, Endodontic products, orthodontic products, periodontic products, oral surgery supplies, and medical supplies. Den-Med-Pro.com is considered the supply company that is shop for all of your supplies, equipment and products. Our company offers some of the best products in the industry, including products in the following categories: X-Ray and Digital Imaging, Intraoral Cameras, General Dentistry, Cosmetic Dentistry, Endodontics, Orthodontics, Oral Surgery & Laser, Dentistry, Implant Systems, Emergency Products, Loupes & Headlights, Handpieces, Instruments & Hand Tools, Parts & Accessories, Mobile Cabinetry/Mobile Cart, Large Operatory Equipment, Supplies, Infection Control, Continuing Education Online, Handbooks & Training Manuals, Practice Software, Laboratory Products, Practice Builders, Arts & Sculptures, Medical Equipment & Supplies, Mobility Products, Physical Therapy Products, Electronics, Other Industries. Positioned as one of the top supply companies in the nation, Den-Med-Pro.com is confident that we can be your partner in fulfilling all of your dental office needs.
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